FAQ

How to Order Custom Dress?

1. Choose custom size or standard size, then add it to cart, click "CHECK OUT" then you will be directed to second page.
2. Give us your custom measurement, color and other requests in the note list, then we will confirm with you again when we receive your order.
If you want to give us your custom measurement, we need following measurement.
bust______ cm/inch
waist______cm/inch
hip:_______cm/inch
shoulder to shoulder :_______cm/inch (measured from back of shoulder)
shoulder to bust :_______cm/inch (measured from middle shoulder to nipple)
shoulder to waist :_______cm/inch (measured from middle of shoulder to natural waist)
shoulder to hem :_______cm/inch (measured from middle of shoulder over nipple to end of skirt)
nipple to nipple:_______cm/inch
armhole__________cm/inch (end of arm)

If you can't make sure color, you can order fabric swatch by this link: https://www.sposadresses.com/collections/extra-cost/products/copy-of-2016-sexy-two-pieces-peach-lace-homecoming-prom-dresses-cm0004-1
Please leave style number and color name in the note list, we will confirm with you again when we receive your order.
Delivery time is around 3-6 days now.

How to order several dresses at a time?

It's easy to order several dresses at a time,
Just choose custom size or standard size, then add it to cart, click "CHECK OUT", you will be directed to second page,
On second page, you can edit quantity, then give us all the information in the note, for example
Dress A
Bridesmaid name:
Color:
Measurement:

Dress B
......

If you want to do custom size, we need following measurement
bust______ cm/inch
waist______cm/inch
hip:_______cm/inch
shoulder to shoulder :_______cm/inch (measured from back of shoulder)
shoulder to bust :_______cm/inch (measured from middle shoulder to nipple)
shoulder to waist :_______cm/inch (measured from middle of shoulder to natural waist)
shoulder to hem :_______cm/inch (measured from middle of shoulder over nipple to end of skirt)
nipple to nipple:_______cm/inch
armhole__________cm/inch (end of arm)
There are no extra cost to do custom size and color here.

How long will it take to receive my order?

If you choose Rush Delivery, delivery time is Within 15-20 days including weekend.
If you choose Norma Delivery, delivery time is around 25-30 days or even earlier (From May to Dec)
It's Around 30 days (From January to April), it's busy season together with spring festival holiday, so produce time will be long.

Payment policy

We accept payment by Paypal, Credit Card, western union, money gram, bank transfer and so on.
If your credit card was refused, please use following way,
You can choose payment by credit card Through PayPal even if you don't have Paypal account, please see following
Choose PayPal as your payment method and click Check out with PayPal.
Once You're Redirected to Paypal
1) Instead of choosing to pay with your PayPal account, select the option to pay with a debit or credit
card.
2) You'll then be prompted to fill in your billing and credit card information.
3) You'll also be asked whether you want to save your information with PayPal. Uncheck the box if you don't
want to. You'll still need to enter your email address so PayPal can send you a receipt.
4) Click Continue to return to Checkout to review and submit your final order.
Your payment isn't sent until you click Submit Order .
Note: PayPal places restrictions on how often you can use their Guest Checkout feature.
How to Contact PayPal
If you run into any trouble or have any questions about PayPal's Guest Checkout, please contact PayPal
directly.
PayPal's phone numbers are: 1-888-221-1161 (US), 1-402-935-2050 (if calling from outside the US)

Do you accept orders placed outside of the US?

We sure do, shipping worldwide!

What is this store's return and exchange policy? 

1, For dresses standard size with picture color(size must be less than or equal to US14) can be returned, please contact with us within one week If you want to return, dress must be returned within 30 days of the delivery date.

We promises to issue a full refund including shipping fee and rush fee(if there is）for any damaged, defective, or mis-shipped standard size dresses. Pictures to prove the quality problems are required.

We will offer you a 90% refund if there is no quality problem but you are not satisfied with the product or you change your mind. We will take a 10% restocking fee, which will automatically be deducted from your refund. Please notice we still charge the shipping fee and rush fee(if there is ) under this circumstance even if your order is free shipping order.

You will be responsible for paying shipping fees back including but not limited to, the cost to ship back and any shipping materials cost. Therefore, we friendly recommend you to return all unwanted items at one time if there are 2 or more products.

If you want to exchange a new dress, you can send it back and pay shipping cost of new dress, then we will resend you a new dress.

Shipping Policy

Rush order: within within 20 days or even earlier, shipping cost is $30.00 extra more.
Normal time: Within 30 days (From May to Dec)

Around 30-35 days (From Jan to April), it's busy season, so produce time will be a little long.

Cancellation Policy

1, unpaid order: could be cancelled within 2-3 days.
2, paid less than 3 days, 50% cost of dress and shipping cost could be returned,
3, paid at 3-20 days, 30% cost of dress and shipping cost could be returned.
4, dress has sent, can't return the payment to you.

International taxes

Most buyers from Unite States no need to pay customs taxes, But buyers from other countries need to pay taxes, but general speaking, we just wrote less price on the invoice, then you pay less customs taxes.
Please take note that it's express collection charges for customs tax, it's not shipping cost, all shipping cost has been paid by us already.
Because of taxes, if customers refuse to receive them, we can't send full payment back, it will also cause us extra taxes again if goods returned.

Can you make dresses according to our design or sketch?

Yes, please send photos or sketch to our email: okbridal@hotmail.com, then I will tell you whether we can do it or not.

How to Order Fabric Swatch

If you can't make sure color, you can order fabric swatch by this link: https://sposadresses.com/collections/extra-cost/products/fabric-swatch-fabric-sample
Please leave style number and color name in the note list, we will confirm with you again when we receive your order.
Delivery time is around 10-20 days now by post office, 5-10 days by express. 

What's the Currency of your item.

It's US dollars.

Can We Get a discount if We order several dresses at a time?

Since most brides order 4-12 pieces of bridesmaids dresses at a time, so we have already offered wholesale price.
We don't charge extra cost to do custom size and color here.
Further more if you order several dresses at a time, shipping cost from second one to last one will be half charged.

How Can you make sure dress will be fit well?

Our dresses run true to size, if dresses are standard size, we will put them into dummy to check before sending, only dresses fit dummy well, then we can send them well.
For custom size dresses, each dresses will be checked at least 4 times by 4 different workers before sending, we can control error less than 0.5''.
Don't worry about measurement, there are seam allowance in both side of dresses, it could be 3'' taken in or out if measurement is not accurate.
There are no extra cost to do custom size and color here.

How do I pay for my order? Is it secure?