For custom color(all colors except picture color),custom size and plus size(US14-US28), sorry we can't accept returning, please note this policy, because even they returned, we can't sell them again in the future..
For standard size(US0-US12) dress with picture color, we can accept return, but shipping cost can't be returned, because it has been used..
We will accept returns if there are quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, but we offer free alternation.
Please see following for the list of quality issues that are fully refundable for:
Wrong Size, Wrong Color, Wrong style, Damaged dress Which made by US- 100% Refund or remake one or return 50% payment to you, you keep the dress.
In order for your return or exchange to be accepted, please carefully follow our guide:
1. Contact us within 2 days after you receive goods, we can't accept return of goods more than one month.
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc.
3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
4. The tracking number of the returned item must be provided together with the reference code issued.
5. If you prefer to exchange dresses, then a price difference will be charged if more expensive.
6. You are required to pay for the shipping fee to return or exchange the dress.
7. When you return the package to us, please pay attention to the following points, if not, customers should pay for the duty:
we put all of our energy and mind into each dress, each of our dress are full of love, our long experience and skilled craftsmanship keep less return rate till now, but if there are our problems, we could return all your payment.
We will try to avoid mistake, we know each dress is so important for each girl, since all dresses made by handwork, there might be mistake, but if it is our problems, we will pay all the loss.
Rush order: within 20 days or earlier, please chose rush shipping when ordering, this cost is paid for prior shipping and sewers who would like to work extra time to finish this dress.
Normal order: Within 30 days (From May to Dec)
Around 35 days (From Jan to April), it's busy season together with spring festival holiday, so produce time will be long.
We can ship dresses to all over the world by Fedex, DHL, UPS and so on.
Shipping time is around 3-5 days.
We paid the insurance.